A clear guide to returns & refunds

A print can look different in your own space from how you imagined it. Brivath sets out the return process here so you can understand your options before deciding what to do next.

Read on for the conditions that apply to eligible returns and exchanges, how to request approval, and when an approved refund is processed.

1. The 30-day return window

Eligible physical wall art products can be returned or exchanged within 30 days of delivery.

You may request a return during that window if the item meets the conditions in this policy.

The delivery date is the starting point for the 30-day period.

Our customer support team must authorise a standard return before you send it.

Check your artwork when it arrives and let us know if anything concerns you.

2. What a standard return must include

For a standard return, the following requirements apply:

• Condition: Keep the item unused and in its original condition.

• Packaging: Return the artwork in its original packaging.

• Contents: Include every accessory, attachment and component supplied with the purchase.

• Purchase record: Provide a valid receipt, order confirmation or other acceptable proof of purchase.

• Product options: The item must not have been personalised or customised beyond the standard options on its original listing.

An item that does not meet these requirements may be ineligible for a return.

Keep the original packaging while you inspect the print and decide whether it is right for your room.

3. Requesting return approval

Email contact@brivath.shop within 30 days of receiving the order to request a return.

Tell us your order number and briefly explain why you would like to return the item.

Wait for return authorisation before posting any artwork back.

After reviewing and approving the request, we will send you:

• A prepaid return shipping label for the parcel.

• The instructions for packing and preparing the return.

• Your unique Return Authorization Number (RA#).

Write the Return Authorization Number clearly on the outside of the package.

Use our supplied label and follow the instructions so the parcel goes to the correct return location.

A parcel sent without advance approval may not be accepted or processed, except where applicable law requires otherwise.

4. Paying for return postage

A prepaid return shipping label is included with every approved return.

When you follow our authorised procedure, you do not need to buy a separate return label.

To help us identify and process the parcel:

• Use the prepaid label from our support team.

• Pack the artwork securely in the original packaging.

• Enclose all required parts and accessories.

• Show the assigned Return Authorization Number (RA#) clearly on the parcel’s outside.

• Follow the instructions issued with your approval.

Using a different, unauthorised return method may make processing more difficult.

5. When an order arrives with a problem

Your artwork should arrive in the condition described for your purchase.

Let us know as soon as possible if the item is damaged, defective, incomplete or different from what you ordered.

For example, please report:

• A print that is torn, bent, scratched or otherwise damaged on arrival.

• Visible damage to the parcel from transport.

• An artwork design you did not order.

• A print supplied in the wrong size or colour option.

• Accessories or components missing from the purchase.

• An item that differs materially from your order.

Send your order number and a clear explanation of the issue.

To investigate, we may request photographs showing the artwork, parcel or relevant details.

We will assess the information and decide on an appropriate resolution under our policies, the circumstances and applicable consumer rights.

6. Items outside the standard return policy

Some products are excluded from standard returns.

Those exclusions cover:

Artwork made or personalised for you

Prints altered to a customer’s specifications beyond standard listing options, including supplied photographs, personalised wording or individual designs.

Clearance and final-sale purchases

Items expressly identified as clearance or final sale.

Damage occurring after delivery

Items damaged after delivery by misuse, incorrect installation, improper handling, inadequate care or other customer-caused damage.

These standard-return exclusions do not override mandatory legal rights relating to defective, damaged or incorrectly supplied goods.

Read the description and any customisation details carefully before ordering.

7. Choosing a different print

You may request an exchange for another available design, size, colour or wall art product through the standard return procedure.

The exchange process is:

1. Ask Brivath to authorise the original item’s return.

2. Follow the instructions and use the prepaid label supplied.

3. Allow time for the returned item to arrive, be inspected and receive approval.

4. Place a separate order for your chosen replacement.

Any eligible credit from the approved return may be applied towards the replacement purchase.

The replacement remains subject to its current price, availability and ordering conditions.

8. Checking the returned item

At the designated return location, the artwork is inspected against the return requirements.

Allow approximately 3–5 business days for inspection after the parcel is received.

The review may cover:

• The artwork’s condition.

• Its original packaging.

• The accessories and components supplied.

• The purchase record.

• The return approval details.

We will let you know the outcome when inspection is complete.

An approved return then moves to the refund timetable below.

9. When an approved refund is processed

Following approval, we issue the refund to the original payment method within 5–7 business days.

Your bank, card company or payment provider may then need another 3–10 business days to show the funds in your account.

There are three stages to allow for:

• Inspection: Generally 3–5 business days from receipt of the returned item.

• Refund issued: Within 5–7 business days of return approval.

• Funds posted: A further 3–10 business days, depending on the payment provider.

The provider determines how long the final posting stage takes, so it can differ between accounts.

Contact us if you have a question about a refund already approved.

10. A hand with your return

We want you to understand each step of a return.

Ask our team about eligibility, an exchange, a damaged item or the progress of an approved refund.

Include your order number and the relevant purchase details when you write.

We aim to reply within one business day, although higher enquiry volumes can mean a longer wait.

11. Contact the team

For a question about this policy or a particular return, reach Brivath using these details:

Store: Brivath

Website: https://brivath.shop/

Email: contact@brivath.shop

Phone: +44 7450 893103

Address: 6 Priestden Rd, St Andrews KY16 8DJ, United Kingdom