Your privacy at Brivath

When you shop with Brivath, you share details that help us serve you. We take that responsibility seriously.

Browsing prints, placing an order or asking a question can involve sharing personal information. We want you to understand what happens to it and why.

This policy explains how Brivath at brivath.shop collects, uses, discloses and protects personal information, and the choices and rights you may have.

1. The details you share with us

What we collect depends on the features you use and how you interact with the store.

Information you give us

When you order a print, register an account or speak to our team, we may collect:

• Personal details: Your name and relevant contact details.

• Ways to contact you: Your email address and telephone number.

• Delivery details: The shipping address and information needed to fulfil your order.

• Billing details: Your billing address and information about the transaction.

• Your purchase: The prints, dimensions, designs, quantities and options selected.

• Your account: Details linked to a customer account, where registration is available.

• Your messages: Enquiries, photographs, attachments and other information you choose to send.

These details allow us to fulfil orders, answer questions, keep purchase records and provide the services you request.

Information about payments

The third-party providers offered at checkout handle payments.

They process the details needed to authorise and complete a transaction.

Brivath does not store full card numbers or sensitive banking credentials directly on its own website servers.

We may receive payment confirmations, transaction status and the limited information needed to manage orders and refunds.

2. Information from browsing

Our website and the technologies supporting it may automatically record technical information when you browse or use its features.

This can include:

• Your Internet Protocol (IP) address.

• The browser and version used.

• Your device and operating system.

• The pages and artwork you look at.

• How long you spend on pages.

• Navigation and interactions with the site.

• The site or source that referred you.

• Cookie identifiers and related technical details.

This helps us monitor performance, maintain security, find technical problems and improve browsing around the collection.

Cookies, analytics tools and other store-supporting services may collect some of this information.

3. Why we use personal information

We use personal information for legitimate activities needed to run Brivath, process purchases and assist customers.

Getting orders to you

Customer details help us confirm a purchase, prepare the prints, arrange delivery, supply tracking and communicate about a shipment.

Answering your questions

The information in your enquiry helps us answer it, investigate a concern and assist with an order, return, exchange or refund.

Keeping the website working

We may use technical data to check performance, improve navigation, resolve errors and maintain a reliable store.

Reducing fraud and unauthorised activity

Relevant information may help us detect suspicious transactions, prevent fraud and protect the site and its customers.

Sharing artwork news

Where the law permits, and with consent when required, we may email promotions, product news or collection updates.

Meeting our obligations

Tax, accounting, regulatory, record-keeping and legal duties may require us to use or retain certain information.

We do not deliberately use personal information for unrelated purposes without an appropriate legal basis or authorisation.

4. Cookies and your preferences

Cookies and similar technologies may help Brivath run essential features and improve browsing.

Their purposes can differ:

Cookies needed for the store

Essential cookies support features such as:

• The shopping cart.

• Checkout and processing orders.

• Access to customer accounts.

• Security functions.

• Managing browsing sessions.

Some features may not work properly if these cookies are unavailable.

Understanding website use

Analytics technologies may show how people use the website.

They can record visits, general browsing patterns, traffic sources and performance information.

We may use the resulting insights to improve navigation, spot errors and make shopping more useful.

Advertising and marketing technologies

If enabled, advertising or marketing cookies may measure campaigns or support personalised advertising.

Third-party advertising services may collect or receive information about interactions with the site.

Choosing your cookie settings

Browser settings usually let you restrict, manage or delete cookies.

Where the site provides relevant privacy controls, you may also manage optional tracking preferences there.

Blocking some cookies may affect accounts, the shopping cart or other features.

5. Sharing information with others

Service providers help us operate the store and deliver purchases.

Brivath does not sell or rent customer contact lists as a standalone commercial product.

We may disclose personal information when reasonably needed to provide requested services, run our operations or meet legal duties.

Processing payments

Payment providers receive what they need to authorise transactions, process purchases and handle eligible refunds.

Preparing and delivering parcels

Carriers and fulfilment providers may receive names, delivery addresses, phone numbers and relevant order details to prepare and deliver purchases.

Running the website

Our WordPress store uses infrastructure and services that may process information for hosting, ecommerce, order management, maintenance and security.

Analytics and advertising providers

When enabled, these services may process browsing activity, device identifiers and related data to measure performance or support marketing.

Depending on the services used and applicable privacy laws, certain disclosures may be considered data sharing, targeted advertising, or a sale of personal information, even when no direct payment is received.

Requests from authorities

We may disclose data to meet legal requirements or valid requests, or where reasonably needed to investigate fraud, protect rights or deal with security concerns.

Providers acting for us are expected to use appropriate safeguards and meet applicable requirements.

6. Messages to our team

If you contact Brivath by email or another support channel, we may keep the information relevant to your enquiry.

That can include contact details, the message, order reference, images, attachments and the history of the conversation.

For instance, a report about a damaged print may require photographs of the artwork and packaging so we can assess it.

We use these records to review requests, offer assistance, resolve problems and maintain appropriate customer service records.

Do not include passwords, full card numbers or sensitive financial credentials in an email or support message.

7. Choosing the updates you receive

You may be offered the option to subscribe to Brivath marketing communications.

Depending on your choices and applicable requirements, these may cover new prints, collections, store news or offers.

We will request the appropriate permission before sending marketing where consent is required.

To stop promotional emails, use the unsubscribe link in a message at any time.

You can also ask our team to update your marketing preferences.

Unsubscribing does not stop essential service messages, including order confirmations, delivery notifications and answers to support enquiries.

8. Requests about your information

Your place of residence and applicable privacy law determine the rights you may have over your information.

Those rights can include:

• Access: Asking about the personal information we hold about you.

• Correction: Requesting that incomplete or inaccurate details be put right.

• Deletion: Asking for eligible personal information to be erased.

• Data portability: Requesting certain data in an available format.

• Restriction: Asking us to limit certain uses where the law allows.

• Objection: Objecting to particular processing where that right applies.

• Advertising choices: Opting out of certain targeted advertising or data sharing where provided by law.

Send a privacy request to contact@brivath.shop.

Before dealing with some requests, we may ask for reasonable evidence of identity.

Legal duties, transaction completion, necessary records and other lawful purposes may require some information to be retained.

We assess privacy requests under the legal requirements that apply.

9. How long records are kept

We keep personal information for as long as reasonably needed for the purposes in this policy.

The type of data, reason for collection and relevant operational or legal duties affect that period.

For example, retention may cover:

• Order records: Supporting purchases, refunds, disputes and accounting duties.

• Transaction records: Meeting applicable tax, financial and record-keeping obligations.

• Support conversations: Handling enquiries and keeping appropriate customer service records.

• Browsing information: The purposes of the technology used and its applicable requirements.

When no longer reasonably needed, data may be deleted, anonymised or otherwise handled in line with retention duties.

10. Safeguarding personal information

Placing an order or asking for help means trusting us with information.

Brivath uses reasonable technical, administrative and organisational safeguards intended to reduce unauthorised access, misuse, alteration, loss or disclosure.

Depending on the services and systems used, safeguards may include:

• HTTPS connections encrypted with SSL/TLS.

• Limits on access to customer data.

• Third-party services for processing payments.

• Security checks and website monitoring.

• Administrative controls on customer and order records.

No website, transmission or electronic storage system can be guaranteed completely secure, even with these precautions.

Protect your account details and let us know if you suspect unauthorised activity involving your information.

11. External websites and services

The store may link to independent websites or use third-party services.

Their own notices, terms and processing practices may apply.

Brivath does not control privacy practices on independently operated sites.

Read an external service’s privacy policy before sharing information or using its platform.

12. Information relating to children

Brivath is a retail website for people legally able to make purchases.

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under that age.

If we become aware that personal information has been collected from a child in circumstances requiring parental consent or deletion under applicable law, we will take appropriate steps to address the situation.

A parent or guardian concerned that a child has supplied information can contact us below.

13. Keeping this policy up to date

Changes in our operations, technology, providers or legal requirements may lead us to revise this policy.

We publish the revised policy here and update its revision date when changes are made.

If required by law, we will give further notice or obtain appropriate consent for material changes in our information practices.

Check this page from time to time for the current explanation of how information is handled.

14. Contact us about privacy

For a question about this policy, our data practices or a privacy request, contact Brivath here:

Store: Brivath

Website: https://brivath.shop/

Email: contact@brivath.shop

Phone: +44 7450 893103

Address: 6 Priestden Rd, St Andrews KY16 8DJ, United Kingdom